FAQ
Can I return or exchange a product?
Yes, returns and exchanges are accepted as long as they comply with the conditions outlined in our return policy.
Where are you located?
Legacy World is an online-only store based in Caracas, Venezuela. We do not currently have a physical location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Zelle
- Cash
- Pago Móvil (Venezuela)
- USDT
- Zinli
- Bizum
All available options through Shopify Payments (Debit and Credit Card)
Do you ship nationwide?
Yes, we ship to all states in Venezuela using the shipping carrier of your choice: MRW, Zoom, or Tealca. Delivery times typically range from 2 to 7 business days, depending on your location and the selected courier.
How do I know my size?
Each product includes a specific sizing guide. If you are unsure, you may contact our customer service team for personalized assistance based on your body type and height.
Do you restock sold-out products?
Restocks are limited. Only bestselling items may be restocked once or twice a year. Most other pieces are part of limited-edition drops.
Do you offer custom orders?
We do not offer custom-made products. However, if your purchase is intended as a gift, we can include a handwritten note or card upon request.